Support

Need help with Bind? Email us at support.bind.app@protonmail.com. We typically respond within a few business days.

Frequently asked questions

Sign-in

Bind uses Google and Sign in with Apple (via our auth provider). Use the same provider each time so your memorization progress stays on one account. If sign-in fails, try another network, clear site data for Bind, or email support with the error message and device type (web browser vs iOS app).

Billing (web vs iOS)

Bind has two payment rails: Stripe on the web, and Apple App Store / StoreKit in the iOS app. Premium and voice talk-time purchased on one rail are managed on that rail—web billing uses Stripe Checkout / Customer Portal; App Store subscriptions and refunds are managed in iOS Settings or the App Store (not through Stripe). Include whether you bought on web or iOS when you contact support.

Memory wipe vs delete account

In Settings, memory wipe clears memorization-related data (for example saved verses and review history) but does not delete your account, sign-in identity, Premium tier, or billing records. Delete account permanently removes your Bind account and associated app data and signs you out. Deleting your Bind account does not automatically cancel a paid subscription: App Store subscriptions are managed by Apple—cancel or manage them in iOS Settings or the App Store; web (Stripe) subscriptions must be canceled via the billing portal in Settings (or with support help) if you no longer want to be billed after leaving Bind.